Who We Are. What We Do.
Scheduling Made Easy
Before scheduling your exam.
You are required to create an account on www.Certiport.com. Your Certiport username is needed to schedule your exam.
**Please note, after creating your Certiport account, if you attempt to sign back into your account and you are unable, click the Cancel button and then sign in.
STEPS TO CREATE A CERTIPORT USERNAME
1. Click this link: www.Certiport.com to create your account.
2. Click the Register button under New Users.
** Make sure you enter your name the way you want it to appear on your Certificate.
3. Fill out all required fills. All questions with either a red or black * are required.
4. Make note of your Certiport username and password. Your username and password are required to start the exam and to access your Certiport account to download your Exam Score report(s) and pdf Certificates.
5. Once you have created your Certiport username on www.Certiport.com, please click the SCHEDULE NOW button below to select the date and time of your exam.
We look forward to getting you certified. Good luck!
Frequently Asked Questions
Do I need to create a Certiport account?
- You are required to have a Certiport username and password. If you have not already done so, go to www.Certiport.com and create a username and password. DO NOT create multiple Certiport accounts.
- Please note: After creating your Certiport account, if you attempt to log back in and are unsuccessful, click the “Cancel” button, then try logging in again.
What are the technical requirements?
- You can use a PC laptop, desktop computer, Mac, or Chromebook**.
- For the most updated technical requirements read the Test Candidate User Guide.
- **Chromebook users must download and install the Secure Browser App from the Google Play store. Thorough instructions on page 3 of the Test Candidate User Guide.
- Firewalls and Company internet restriction policies: During the exam, you are testing on a virtual computer via the internet. If using a company computer, please confirm the internet usage policies with your IT department.
Who do I contact if I have questions before, during or after the exam?
If you are scheduled to test through with us, please contact getcertified@getcertifiedfromhome.com or call 1-800-681-7212.
How do I schedule my exam?
- To schedule your exam, click the SCHEDULE NOW! button.
- Select the exam category
- Select the exam service
- Click Book this service
- Select your exam date and time
- Fill out the registration page
Am I allowed to use my phone during the exam?
- You are not permitted to use a smartphone or tablet for the exam.
- This is NOT an open book, open note, or search the internet for answers exam program.
- We request that you keep your phone available to accept a call from our Proctor or Tech Support.
Is a webcam required?
- A webcam is required for an identification check.
- A full scan of your testing environment is not required.
- Have your photo ID ready to display during check in.
How do you verify a tester?
- You are required to display a photo ID during the exam check in process.
How long is my exam? / How many questions does my exam have?
- The number of exam questions and duration of an exam varies based on the exam and level.
- For more information on exam lengths, go to the EXAM DETAILS and verify the Seat time for the exam.
Do I need to do anything in preparation for my upcoming exam?
- In preparation for your upcoming exam, please have your Certiport username and password ready. Double-check that information at Certiport.com.
- Your voucher must be assigned to your Certiport.com account before connecting to the test computer.
- Please read Certiport’s Exams from Home testing procedures: Test Candidate User Guide.
- Close all music and video streaming applications.
- Computers must be plugged into a charger for the full duration of your exam session.
- Temporarily turn off your screen saver.
What is the process to start my exam?
- The candidate exam link will be emailed to you the day before the exam and again 15 minutes before your start time. Please check your Inbox and Spam/Junk folder for your candidate exam link.
- Carefully review the exam start time and the name of the scheduled exam. If you scheduled the incorrect exam, you must alert us ASAP and the correct exam will be reserved.
- Do not attempt to sign into the exam early. Wait for 5 minutes before your start time to sign in.
- A proctor will be assigned to assist with starting your exam. Please cooperate with the proctor.
- Please read Certiport’s Exams from Home testing procedures: Test Candidate User Guide
What happens on the day of my exam?
- You will receive a confirmation email of your approved test date and time.
- You are required to have your Certiport username and password ready to manually enter.
- You are required to have your 16-character (XXXX-XXXX-XXXX-XXXX) voucher assigned to your Certiport account.
- On occasion, approved exam appointments must be changed due to system maintenance or general system technical issues. We will contact you in advance if your exam date and time are affected.
- If we must start an exam later than scheduled, you will still have your entire exam time to complete your exam.
What happens during my exam?
- The proctor must establish the Chat messenger is working prior to unlocking your exam.
- Please cooperate and respond to the proctor’s questions.
- If you experience technical problems, immediately bring them to the proctor’s attention.
- The proctor is not permitted to assist with answering or interpreting questions on the exam.
- Do not post random “thoughts” in the Chat. The proctor will only respond if an answer is warranted.
- If you don’t know an answer, Mark it for Review and go to the next question.
- Focus on completing the exam. You can return to the question if you have time remaining.
What happens post-exam?
- At the completion of the exam, your exam score report will immediately appear on the screen.
- Once you see the score report, please wait for the Proctor to direct you to close the exam.
- DO NOT download or save anything to the virtual computer.
- To access your exam score report and PDF certificate, sign into your Certiport.com account and look under My Transcript. The report is generally available immediately. The PDF certificate will be available within 4 hours of passing the exam.
How do I access my score report?
- To access the score report, sign in to your Certiport.com account. Select the ”My Transcript” tab. If you passed the exam, your score report will be visible and ready for review and download. If you didn’t pass, uncheck the box next to “Show passed exams”. You will have access to download your official PDF certificate within 4 hours of completing the exam.
- At no point will Certiport allow you to see the individual questions and answers after the exam.
What is the ”Certification Badge”?
- At the completion of your exam, you are encouraged to create an account with Credly.com. Through Credly you will have access to your Certification Badge. The email contains information about your Certification Badge. Create an account for access to badges that can be assigned to your letterheads, LinkedIn profile, etc.
- The Certification Badge shows that you knew it and can prove it!
What are the retake voucher policies?
- A retake voucher code will only be issued if you have purchased an “exam voucher with a retake” option.
- Retake voucher codes will only be issued if you fail the exam. If you pass the exam, a retake voucher code will not be generated or issued.
- Retake voucher codes are generated within 24 hours of failing the exam and cannot be rush processed for any reason.
- A retake voucher code will be sent to the email address on your Certiport account in addition to automatically being assigned to your Certiport account.
- The original code purchased (or the generated retake code), once redeemed, will not work for additional testing.
- The retake voucher code can only be redeemed for the exact same exam that was administered in the first failed attempt. You cannot take a different exam with a retake voucher code.
- The retake voucher code expiration time may vary from 30 to 60 days after the code is generated based on the exam. Expiration dates on retake codes cannot be extended for any reason.
If I have a voucher with a retake, how many times can I retake the exam?
A retake voucher is valid for one retake attempt. You would need to purchase a new voucher for a 3rd exam attempt. A proctor fee is required for each exam attempt.
What happens if I am caught cheating on my exam?
- Cheating attempts: The proctor will flag the exam and the exam will be stopped if they suspect that you are attempting to cheat. If we stop the exam, you will be required to take your exam at a physical Certiport test center.
- Test results found to be in violation of the retake policy will result in the candidate not being awarded the attempted credential, regardless of the score.
- This is NOT an open book, open note, or search the internet for answers exam program.
Where can I file a grievance?
If you are not satisfied with the exam questions, please do not express this to the Proctor. You can file a grievance by visiting: https://certiport.pearsonvue.com/Educator-resources/Exam-policies/Grievance.
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